ei³'s strength is connecting people & systems to machines & devices, enabling remote service and real-time information. ei³ bridges the distance between OEMs and their customers, facilitating increased customer service, enhanced customer relationships and a new, online value proposition. In addition to a remote service platform, ei³ offers customer-driven productivity tools to enhance equipment performance, both to OEMs and directly to enterprise manufacturers.

ei³ was founded in 1999 by Spencer Cramer. The company has enjoyed strong growth by working with leading business, and original equipment manufacturers. ei³ has received three M2M united awards, commendations from individual customers, as well as the EnergyStar Service Provider of the Year Award from the EPA in 2004.