A new way to service your machines equals new value for you.
Our remote service platform enables troubleshooting experts to access
and monitor your devices remotely, so valuable equipment can resume
production as soon as possible. We make sure the right person is in
the right place at the right time.
With ei³, equipment owners and service providers work in an
environment of trust. We build and maintain a platform that meets the
security and flexibility needs of both of you.
Here's how the Remote Service Platform works:
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User Administrator:
With a key management console, user
administrators manage access to equipment, assigning or revoking
virtual keys.
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Credentials:
A virtual key is created for remote access and
given to the service provider.
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Service Provider:
With the key, the service provider accesses
the equipment remotely. An online service navigation console shows
critical equipment details, including drawings, program files, device
addresses, and other important data.
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Access Path:
Secure tunnels over the Internet connect service
providers and equipment.
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Security:
Virtual doors guard each piece of equipment, and are
accessed only with the appropriate key credentials.
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Equipment:
ei³ facilitates immediate, secure access for
equipment owners and service providers.
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