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2006 Press Releases



Kroenert USA Supports More Customers Remotely with eił

Customers realize downtime savings through immediate machine access by Kroenert technicians.

Montvale, NJ & Kenosha, WI, January 20, 2006 - Kroenert USA, a global leader in custom coating and laminating systems for the converting industry, partnered with ei³ Corporation in 2003 to provide its customers with 24x7 real-time engineering support. ei³, a provider of real time engineering and web-enabled data acquisition and reporting software that maximize manufacturing productivity, enables Kroenert to improve the performance and uptime of its equipment for customers worldwide.

"Kroenert's use of ei³ systems has now spread into California, where we continue to deliver our customers the technical expertise they require whenever they require it," said Bob Dages, Vice President of Kroenert Corporation. "In this 24/7 manufacturing world, we at Kroenert view it as critical to have technical support and solutions always available."

ei³'s remote service platform enables Kroenert troubleshooting experts to access and monitor customer equipment remotely, so that valuable equipment can produce as fast as possible. Kroenert and their customers work in an environment of trust, where machine access privileges must be assigned by the customer for a Kroenert specialist to gain access to the network.

Spencer Cramer, President of ei³, commented, "Kroenert made a customer-oriented decision 3 years ago to expand upon the breadth of their talented service group to support their customers around-the-clock. Now, Kroenert customers receive a consistency of support that matches the pressures they experience in manufacturing."

Kroenert has maintained 100% retention of their remote service customers. With no upfront costs and small monthly payments, the ROI for ei³'s services is easily quantified and readily maintained, by comparing speed of problem resolution to the cost of downtime. Further, customers receive a precedent of network integrity and security, which is the result of many years of design and implementation.

In addition to 24x7 engineering support, ei³ offers a comprehensive suite of productivity tools that monitor, support, analyze, archive and manage process line activity to maximize manufacturing productivity and performance. Delivered as hosted applications, ei³'s services minimize expenses, while providing new ways for manufacturers to maximize output, quality and performance.

About Kroenert
This year, Kroenert celebrates over 100 years of designing and building custom coating and laminating systems for the converting industry, with specialty in research & development for new technologies. Bachofen-Meier joined Kroenert in January of 2003. The combined resources of both companies - along with the expertise in curing and drying provided by DRYTEC - assures that The Kroenert Group will continue to enjoy leadership within the coating and laminating industries.

For more information about Kroenert, please visit www.kroenert.com.

About ei³
ei³'s strength is connecting people & systems to machines & devices, enabling remote service and real-time information. ei³ bridges the distance between OEMs and their customers, facilitating increased customer service, enhanced customer relationships and a new, online value proposition. In addition to a remote service platform, ei³ offers customer-driven productivity tools to enhance equipment performance, both to OEMs and directly to enterprise manufacturers.