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Kroenert USA Supports More Customers Remotely with eił
Customers realize downtime savings through immediate machine
access by Kroenert technicians.
Montvale, NJ & Kenosha, WI, January 20, 2006
- Kroenert USA, a global leader in custom coating and laminating
systems for the converting industry, partnered with ei³ Corporation
in 2003 to provide its customers with 24x7 real-time engineering
support. ei³, a provider of real time engineering and web-enabled
data acquisition and reporting software that maximize manufacturing
productivity, enables Kroenert to improve the performance and
uptime of its equipment for customers worldwide.
"Kroenert's use of ei³ systems has now spread into California,
where we continue to deliver our customers the technical expertise
they require whenever they require it," said Bob Dages, Vice
President of Kroenert Corporation. "In this 24/7 manufacturing
world, we at Kroenert view it as critical to have technical support
and solutions always available."
ei³'s remote service platform enables Kroenert troubleshooting
experts to access and monitor customer equipment remotely, so
that valuable equipment can produce as fast as possible. Kroenert
and their customers work in an environment of trust, where machine
access privileges must be assigned by the customer for a Kroenert
specialist to gain access to the network.
Spencer Cramer, President of ei³, commented, "Kroenert
made a customer-oriented decision 3 years ago to expand upon the
breadth of their talented service group to support their customers
around-the-clock. Now, Kroenert customers receive a consistency
of support that matches the pressures they experience in manufacturing."
Kroenert has maintained 100% retention of their remote service
customers. With no upfront costs and small monthly payments, the
ROI for ei³'s services is easily quantified and readily maintained,
by comparing speed of problem resolution to the cost of downtime.
Further, customers receive a precedent of network integrity and
security, which is the result of many years of design and implementation.
In addition to 24x7 engineering support, ei³ offers a comprehensive
suite of productivity tools that monitor, support, analyze, archive
and manage process line activity to maximize manufacturing productivity
and performance. Delivered as hosted applications, ei³'s
services minimize expenses, while providing new ways for manufacturers
to maximize output, quality and performance.
About Kroenert
This year, Kroenert celebrates over 100 years of designing and
building custom coating and laminating systems for the converting
industry, with specialty in research & development for new
technologies. Bachofen-Meier joined Kroenert in January of 2003.
The combined resources of both companies - along with the expertise
in curing and drying provided by DRYTEC - assures that The Kroenert
Group will continue to enjoy leadership within the coating and
laminating industries.
For more information about Kroenert, please visit www.kroenert.com.
About ei³
ei³'s strength is connecting people & systems to machines
& devices, enabling remote service and real-time information.
ei³ bridges the distance between OEMs and their customers,
facilitating increased customer service, enhanced customer relationships
and a new, online value proposition. In addition to a remote service
platform, ei³ offers customer-driven productivity tools to
enhance equipment performance, both to OEMs and directly to enterprise
manufacturers.


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