Original equipment manufacturing companies in a wide range of industries around the world benefit from using Ei3′s hosted remote service platform to service their machines and devices at remote end-customer locations. Beyond just delivering remote technical support services, our OEM customers use remotely acquired data to increase awareness of their equipment in operation, proactively support their customers, and increase value.
Ei3 enables OEM Smart Service programs by delivering a packaged solution that maintains security, controls access, monitors critical points, alerts for replenishment, and manages documentation. The remote service platform is branded with the identity of the original equipment manufacturer that is providing the services. When OEMs combine our remote service platform with their existing in-house service teams they create their own-branded Smart Service plans. These plans create new service-based revenue streams that offer numerous advantages including lower costs during the warranty, reduced equipment downtime, and better spare parts management.
By taking advantage of the internet’s ability to connect people and systems to machines and devices, Machine-to-Machine communications, or M2M, forms the core of our remote service platform and our library of solutions addresses the needs of equipment ranging for basic to complex, large to small.