All around the world companies are making plans to use the Industrial Internet to improve the way they do business. According to the recent “Internet of Things Business Index” report by the Economist Insights team, Manufacturing is leading in the adoption of new Internet technologies. Consequently for companies that build machines, it is becoming more important than ever to participate in this revolution. But the complexity of the technologies and business models makes joining the Industrial Internet daunting for machine builders. The good news is that there are 3 things a machine builder can do right now to participate;[divider_dotted] [divider_basic] [divider_spacing]
[dropcap_grey character=”1″] Remote Service your Machines
When broadband Internet access became available technicians started connecting machines to the Internet and enabled remote access to controllers so they could provide diagnostic and troubleshooting services. Enterprise security concerns have reduced the willingness of plants to allow for these primitive connections to be made. Today there are advanced security platforms available to provide access for technicians while complying with stringent enterprise IT requirements.
In fact, experienced machine building companies include remote service access with every machine they ship because they know that it saves them up to 80% of start-up and warranty trips. Every connection is recorded providing an audit trail of access. This remote service access information is a valuable tool to establish contracted service programs. Machine owners are willing to pay a reasonable fee for the machine builder’s technicians to access equipment because they know that it reduces downtime and improves productivity.[divider_spacing]
[dropcap_grey character=”2″] Remote Monitoring Services
Machine owners see machine builders as qualified source of remote monitoring services. This opens up an opportunity for branded Remote Monitoring services. But to be successful a remote monitoring service must provide more than data. Algorithms need to be used to compute actionable information. For example;
- Analyze machine performance data to make predictive failure alerts
- Monitor units of production to compute Key Performance Indicators, such as OEE
- Watch consumable usage to drive automated replenishment business models
By providing remote monitoring services the machine builder creates a mutually beneficial long term business relationship with the owners of their equipment.[divider_spacing]
[dropcap_grey character=”3″] Mobile Apps
Smart phones and tablets have changed the way people work. It’s not enough just to have data on web pages, it must be mobile. Placing critical operational information into the hands of those who are responsible for machines creates a lot of business value.
[divider_spacing] One way to get a program of Industrial Internet services out to the market quickly and with low risk is to work with a company with experience delivering these complex platforms. An Industrial Internet program can be labeled with your brand and hosted for you for a flexible subscription. This Internet services delivery, called Software-as-a-Service, allows the machinery company to deliver advanced Industrial Internet Services while concentrating resources on core competencies. By working with an experienced company you can have your Industrial Internet program launched out in the market within months.